Thursday, 25 June 2015

Why You Should Think Outside the Box About Online Courses

ld-innovative-online-courses

Are you struggling to figure out how to incorporate a course into your digital business model?

Maybe you’re being too rigid when thinking about online courses.

After a quick refresher about how online courses can accelerate your digital business model, Jerod Morris and Demian Farnworth discuss the following:

  • The power of taking an outside-the-box view of online courses
  • How an online course framework can work for entertainment as well as education
  • Various ways Jerod and Demian could incorporate courses into their side projects (which you’re welcome to steal for your own projects)
  • How to use free and paid courses together
  • What Jerod learned when creating The Showrunner Podcasting Course (and what Demian learned by participating in it)
  • Why The Showrunner Podcasting Course is a living, breathing example of how a course can indirectly make a podcast profitable
  • Demian’s thoughts on the challenges of developing a responsive podcast audience
  • How courses can help you leverage old content that new audience members haven’t seen or heard

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The post Why You Should Think Outside the Box About Online Courses appeared first on Copyblogger.

Same-Day Deliverer Expands in Chicago

Deliv buys WeDeliver in quest to become the largest same-day delivery company in the nation.

Article: The Internet of Things: Tracking the 'Cross-Everywhere' Consumer

Digital identity is increasingly unwieldy. An ever-growing collection of emails, usernames, passwords and profiles are hard for consumers to manage and challenging for marketers to make sense of. In the future, digital identity may rely on a combination of smartphones, wearables, biometrics and the internet of things to reduce friction and provide persistent access and context, according to a new eMarketer report.

Article: Apple Pay Comes to the UK. Now What?

Apple Pay will arrive in the UK next month. Most big banks, credit card companies and retailers are already on board, and Apple Pay is set to be available at more than 250,000 locations in the country, according to recent research. Existing trust in the Apple brand to deliver a smartphone wallet app, as well as UK shoppers' desire for speedy in-store checkout, could trump concerns about safety.

Video Marketing Without a Goal is Just Moving Pictures [PODCAST]

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Don’t just point and shoot: are your video campaigns backed up by data? Image by J. Sawkins via Flickr.

How can you make your marketing videos delightful while still reaching your business goals?

In this episode of the Call to Action podcast, Unbounce’s Dan Levy talks to Jennifer Pepper (Unbounce’s Customer Success Content Strategist) about this tricky task. They dive deep into the importance of a data-driven approach to video marketing campaigns, and share some tried-and-true storytelling methods that’ll give your videos that extra kick.

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In this episode: Stephanie Saretsky chats with Felix Cha, Unbounce’s Videographer. Then, Dan Levy, Unbounce’s Content Strategist, interviews Jennifer Pepper, Unbounce’s Customer Success Content Strategist.

Stephanie: Hey podcast listeners, just a heads up we will be taking a break from the podcast next Wednesday, July 1st, due to holidays in the US and Canada. You can expect another episode to be posted on Wednesday, July 8th. Now, onto the show!

[theme music]

Stephanie: Every video campaign needs to start with a goal. An engaging concept just isn’t enough. For example, when Felix first started at Unbounce on the Customer Success team, one of his first tasks was to make a marketing explainer video for our website. It was a fun video that showcased our office, our awesome customer success team, and Unbounce’s great features. But it never saw the light of day. Here’s why.

Felix: The interesting thing was that it tried to target not just our current customers but also target the new customers, new prospects, as well as actually showcase how friendly we are and how good of a customer support team we have. And because that video had way too many messages, it was trying to say three different things. At the same time, it didn’t take into account who we were trying to target, and then also it didn’t take into account our positioning statement.

It didn’t even get published. So that was a big learning experience because I had spent about two or three months making this video, and it was pretty much done. And it is still sitting there ready to be rolled out. I should have thought of what this video should have been in the first place and then how the messaging should have been crafted instead of kind of going in like, “Oh, I think we need a video on our website and this should be the messaging and we will target these audiences and they’ll love it.”

Stephanie: Because Felix was looking at his video through a Customer Success lens – you know, make everything as delightful as possible – he got a bit carried away with the different messaging and lost sight of the marketing goal. So Felix took this lesson to heart and his next videos for product feature launches had more refined messages and a larger impact.

Felix is now on our creative team so we’re super excited to be able to work with him on more marketing features. But with a new department comes new responsibilities.

Felix: I kind of realized okay, I really gotta start making use of data. As creative people, we kind of tend to not think of data as much; we just think about how it’s gonna look, how is it gonna feel, how is it gonna affect our audience. But I am trying to learn how Unbounce’s marketing actually works and how it’s been doing and where we are going to actually better understand okay, how can videos or anything I make contribute to the campaigns. So that’s like the new challenge. Because I don’t have a marketing background; I’ve been just making videos on my own a lot of the time. And to actually try to learn what marketing is and how we can take data and lessons from those campaigns and bring it back into the creative part of it is – it’s a new challenge but it’s really exciting.

Stephanie: I’m Stephanie Saretsky and this is Call to Action, Unbounce’s podcast about doing marketing better. In this episode, we’re tackling a conundrum that it seems a lot of marketers are facing: getting started on producing cool and delightful video marketing that also achieves tangible business goals. Luckily, we knew just who to talk to.

Jennifer: I’m Jennifer Pepper and I’m the Content Production Manager for the Customer Education team.

Stephanie: Unbounce’s Content Strategist, Dan Levy, spoke with Jen about the importance of data driven video marketing and the different methods of video storytelling that she wrote about in a post for the Unbounce blog: “Don’t Bother Using Video on Your Landing Pages Unless You’re Doing These 5 Things.

Dan: Video marketing, eh?

Jennifer: Oh, yeah.

Dan: What’s the deal with video marketing?

Jennifer: It’s hot, Dan, it’s hot.

Dan: I’ll rephrase that for you. Video is, I feel like, one of these things that we all have the sense we should be using more in our marketing because we know the stats about engagement and that YouTube is the second largest search engine after Google. But it’s also kind of expensive and a bit complicated and time consuming. So how do marketers know whether it’s worth investing in video?

Jennifer: Well, it’s definitely a different medium to get right for most brands but experimenting with your audience and your content is the key to getting started. So a lot of people think they want to get in on the video game, but it’s only really worth investing in once you’ve figured out the plan for content creation – so what you’ll create and for who – and have an understanding of how you want your videos to contribute to guiding people along the marketing funnel.

So ideally, you can start with creating one to two to three videos at the top of your funnel. And then after you’ve distributed those videos strategically the best you can, you follow up by reviewing the engagement data for this first set. So you don’t want to create a ton of video series of 18 videos only to find out that they’re not really resonating. So you’ve got to start small but you also have to have the tools in place to start measuring engagement, which, for marketers, that’s gonna be a video marketing platform.

But after a while of creating videos, you kind of want to calculate the overall ROI on the content. And to do this, you’re going to look at whether you’re making more money back than you’re spending on producing the assets in the first place. So take the amount of sales attributed back to video conversions and divide it by the amount of money spent to create the video.

Dan: That’s a really good answer. But let’s take a step back maybe, for a moment.

Jennifer: Sure.

Dan: One of the things that you say in the post is that it’s crucial to define what your goal is before even starting the concept for the video. You actually wrote about a video marketing campaign by the company Vidyard that converted at 33 percent. So could yo tell us about that campaign and how they approached it from the ground up?

Jennifer: Sure. So at Vidyard we were writing articles all the time to get our message out there, like many startups. But when you write about the same story all the time, you start to wonder: okay, how can I scale this message more effectively and is there a content asset that I can make as sales enablement so that we can use this message all the time on a bigger scale?

Dan: Right. Sorry, we should just clarify that you were at Vidyard before Unbounce.

Jennifer: Yeah. So we made a strategic video campaign about the two types of people we were always writing about and for. So the video is about what happens to a marketer who posts videos blindly and hopes that they do well versus a marketer who is super smart about where she distributes her video and is just more strategic.

So we wrote this “once upon a time” type story about Post-and-Pray Pete and Strategic Sue that would speak directly to our audience of B2B marketers who weren’t really sure what to do with their videos. And even though videos don’t always have a strategic purpose these days, we’re a startup and we needed the content we created to help us with lead generation month over month. So we decided the video had to have a bigger purpose for lead viewers to complete more of a meaningful action so that they had to enter our funnel somehow.

So at the end of the video, the narrator tells you that the main character in the story is a real marketer, not just a cartoon, and this call to action prompts the download of a case study about this exact marketer – one of our customers. In other words, the video leads viewers to reach the end of the content to engage with even more content that speaks to the middle of the funnel. Does that make sense?

Dan: Yes. So in this case, the campaign itself was instructional in the sense of distinguishing between the type of marketer who starts the video campaign with a strategy in place versus the one who just sort of thinks if we build it, they will come. But it was also itself a campaign that had a “lead you in” component to it.

Jennifer: Absolutely. So we ended up finding that those who converted were pretty high quality because the video served as a way to qualify their interest. So if we get you to watch a two-minute video and then you download a case study, you’ve gone through two actions and it’s likely that you’re more interested or you’re worth a call or you’re trying to figure out what our business actually does, you know?

Dan: So the goal of the campaign was what, to generate a certain amount of leads or to get people to watch a certain amount of the video?

Jennifer: So basically it was a lead gen campaign so we were trying to get more people in the top of the funnel. So the content is very high touch, I guess. It’s not – you can be almost anybody and get something out of the video but it was targeted toward a B2B marketer; somebody with marketing automation in place and a marketing stack that was pretty sophisticated. So we cast a wide net but then it gets I guess more narrow as you go through the video. And then you realize okay, this is a marketer; you’re either interested or you’re not interested in how she was doing all these great things with video, and then you’re going to download the asset to find out what that person in real life actually did.

Dan: Very cool. So it cast a wide net in terms of the education and awareness part but there was still like a very strict focus on generating qualified leads through the campaign as well.

Jennifer: Yes, absolutely.

Dan: Cool. So like any other part of a marketing campaign, even an email or blog post or a landing page, what sets apart a marketing video from a home movie or something is that it needs to contain some sort of call to action. Do you have any tips on crafting a successful video call to action, or CTA?

Jennifer: Yeah. So you’re gonna want to keep your CTA aligned with the viewer stage in your funnel. So if it’s a top of funnel video, maybe have the CTA lead to a next step in the discovery phase as a prospect. If it’s a mid-funnel video, consider if it’s persuasive enough to prompt a more meaningful action like a trial or a demo at this point. So back to our campaign, it was very top of funnel but then it led to – so it was very discovery phase but then it led to a case study. So you can really gauge that the leads that you take in from that campaign are more qualified because they’re interested in a case study. So you can sort of set up your next step in the funnel. Does that make sense?

Dan: Yeah. No, totally. So maybe can you paint a bit more of a picture of what the CTA was, like what the button said, for example?

Jennifer: Sure. Actually, I’m really embarrassed because on the landing page it said “submit,” which we never say to do. It’s a terrible thing to do.

Dan: In your defense, you weren’t at Unbounce yet so you didn’t know better.

Jennifer: No. Actually, a good example for B2B brands that want an effective CTA, you can look at what Salesforce Marketing Cloud’s content does with their videos. So they’ll create stuff to prompt you on to the next piece of content. So say if they’ve done an ebook, for example. They make a mini video trailer about the content of the ebook to prompt you then to go download it. So the end of the video on YouTube contains an annotated download button, which leads to the ebook landing page where you can get the report. And this is super clever because the ebook’s launch date comes and goes but a video trailer keeps the evergreen content useful to a brand because you can release it over and over and over again on your social channels. But it can live on YouTube because it’s pointing people back to your website.

Dan: Right, and the CTA doesn’t necessarily have to be at the end of the video, right? It could be anywhere depending, I guess, on the tool that you’re using for video?

Jennifer: Absolutely. So some video marketing platforms have a feature built in where you can have a pop-out CTA, for example. So you don’t always have to think end-of-video CTA because there’s no guarantee that someone’s gonna even get to the end. But you can use something like a pop-out CTA so if you’re going to mention a product, maybe it’s a product demo but they’ve seen half the video and maybe they’re convinced. You can have some slide-out on the side that says, “Hey, like already sold? Check out the demo,” or I don’t know, something but they can click and go explore.

Dan: I love the honesty of “Already sold.” It’s like, “Already sold; want to stop watching this video? Just click. Just click already.”

Jennifer: “You done? Good.”

Dan: I want to talk a little bit about storytelling. And I know storytelling has become another one of those buzzwords that’s buzzing around marketing circles over the last few years. But when it comes to video, story really is crucial. How can you use story to drive people toward that call to action?

Jennifer: Yeah. Everyone talks about video stories but the strength of a story is whether it can evoke any emotion. So I’ve found it kind of surprising that it doesn’t even really matter which emotion you pick because they all kind of work. So you can make people feel delighted or you can leave them feeling anxious, but you just want them to feel something as a result of watching your content because this helps prompt the all-important next action.

Dan: Even if it’s terrible.

Jennifer: Oh, yeah. I have an example of that for later, I guess. But you just want them feeling something at the end. Because the classic brand generic video leaves people feeling like, “Okay, I’m done with this.” And then they drop off. But if you’ve done a video right, it should have people thinking, “Okay, what else can I watch from these guys?” Like they seem to know what’s up or they really resonate with your message. But it’s good to be aware of what you want your audience to do. So if you want people to like your brand, you might want them laughing, like with a comedic story angle. But if you want them to resonate with your brand, you might want to evoke feelings of empathy and be really, really transparent and honest.

If you want them to take action, fear or even a light anxiety can be a good motivator. So again, not those positive emotions but you can make them feel kind of like they’re missing out on something. So whether it’s like a new service or a trend, something of value like people hate missing out. So you could also make them feel silly on account of current mistakes. So it doesn’t always have to be a positive emotion. But as long as they’re feeling something in their gut, it’s good.

Dan: Right. So before you set out on that campaign, you’re thinking about what the goal is, but also how do you want this piece to make people feel, which is a really interesting secondary questions, I guess. One of the emotional triggers that you mention on your posts is anxiety, which is I guess one of the – you know – maybe more negative ones. Can you explain how Adobe stirred up anxiety in a video of theirs called “Click, Baby Click”?

Jennifer: So this is a video Adobe did a while ago and it featured the CEO of an encyclopedia company who happens to get data back about a marketing campaign that seems to suggest that people are buying tons and tons of encyclopedias. So you see him stir the plant into heavy production of more of the books and there are massive shipping containers sent out, and it’s pretty epic. But the end of the video shows a baby with an iPad who’s just mindlessly clicking the brand’s ad over and over again like in a banner ad.

Dan: Oh, no.

Jennifer: So the ad ends with a voiceover that asks, “Do you know what your marketing is doing?” And it’s great because the majority of the target audience of marketers has to wonder, well, do I know? Like how do I know? So it’s a terrific campaign and there’s more of that set of ads that they did that are just so good because they just stir up a sort of anxiety. And when they leave you with that, you’re sort of prompted to take an action. You’re prompted to go see a trial of the software – of their analytics software. So I think it’s really smart.

Dan: Yeah, in this case the solution is to put them out of their misery, right? Cool. Let’s talk about metrics for a second. What are some of the ways to measure whether a video marketing campaign is successful? I’m guessing it goes beyond views on YouTube.

Jennifer: For sure. So you can post videos to YouTube but I always say that they have to point back to your site where you have a video marketing platform in place tracking visitors’ engagement on your site where it matters. But you want to look for a video marketing platform that allows you to integrate with marketing automation, in most cases, because this is how you can leverage the data to its fullest.

So in terms of engagement stats, YouTube alone isn’t really enough for marketers at this time because it can only tell you how many people are watching; not who’s watching, where they’re located, and what other videos they’re browsing through on your site. For this info, marketers kind of have to look at video marketing platforms and how video marketing integrates with other key tools that they have in place. But after releasing your first few videos, you’re gonna look at things like how many people are watching total, the percentage of people who click through to watch a video, what percentage of a video do they watch before they drop off, what other videos they’re watching on your properties.

So did one video lead them to another or even to download a resource from you? What was their next step and the amount of content people consumed total on your site? So which video led to another one, and so on and so forth. And you can also A/B test your landing pages to see whether videos are actually helping to persuade more people to convert.

Dan: Right. I keep talking about YouTube because that’s often what comes to mind when you hear online video. But like you said, you really want to host your videos on that dedicated landing page. Beyond A/B testing, what are some reasons for doing that, or is A/B testing the answer and I gave it away?

Jennifer: You’re definitely going to want to test out whether videos help your landing pages because the entire purpose of the landing page is to persuade, and videos happen to be the best way, I think, to convince someone of anything. So they’re inherently persuasive because they usually contain people and faces and we all really like consuming information in that palatable way. Unruly found that enjoyment of a video asset increases purchase intent by 97 percent and brand association by 139 percent. So that’s huge. And Unbounce found with previous research that it can impact conversion by up to 80 percent just having that video on your landing page. But it all depends on whether that asset is actually good.

But one of the best examples of video on a landing page I’ve seen recently is the example on Unbounce’s site: Paper Anniversary by Anna V. It’s so good. There’s this lady, Anna V., who sells paper anniversary jewelry. So she makes jewelry for people’s first wedding anniversaries out of paper. But she has a video at the top of her click-through page so the landing page leads to where you can go see the actual jewelry pieces. But the top of the page contains this video featuring the owner of the company talking about how the first anniversary is so important and why men should consider buying a paper gift, a traditional paper gift – meaning her jewelry – to make it special. But it’s just such a persuasive video and it’s got high production quality, which you don’t always have to have, but that one definitely contributes to a better experience. And yeah, you should check it out; it’s really good.

Dan: I will do that. So it’s interesting. I guess videos help reinforce a landing page in terms of engagement, in terms of making the sale, I guess, and persuading them to click the CTA. While on the other hand, the fact that it’s on a landing page helps the video actually convert, right? Because ideally if it’s a properly designed landing page, especially with when they have only that one thing to do, which is click the CTA either in the video or on the page itself, which hopefully I guess are lined up, right? You don’t want two conflicting CTAs between the page and the video?

Jennifer: Oh, yeah. The video should definitely – if you’re going to include one, it can’t be the video brand generic thing that has nothing to do with the offer on the page. You really, really want the two of them to be highly aligned. So don’t just put your startups explainer video on the landing page; it’s got to be something like – if you’re offering a trial, it’s got to be a video explaining why or who maybe would want a trial. So explain the specific audience for who you’re after and that way it gives viewers a chance to self-qualify.

Dan: So what happens after viewers have clicked that CTA on your video or on the page itself? What’s the next step?

Jennifer: So once people exchange their contact info on a landing page, it’s your job to send them to a confirmation or a thank you page. You can send them a follow up email allowing them to opt into your brand communications, or you could follow up with a call. So something along the lines of, “Hey, I noticed you downloaded our e-book on monkey sweaters. Do you like monkey sweaters? Oh, yeah? What kinds are the best?”

Dan: How do you know I like monkey sweaters?

Jennifer: Exactly. I saw that you watched a video because I was monitoring on my marketing automation system.

Dan: Oh man, marketing.

Jennifer: Crazy, right? But this follow up is based on a resource that they took interest in, and it can really help you determine someone’s needs and how you can help them. So it just helps extend the conversation past after they have followed through with your CTA. But it can be an email, too.

Dan: Yeah, even suggest setting up triggers to send emails like once visitors have watched a certain percentage of a video. So does that include folks who didn’t actually click your CTA?

Jennifer: Yeah, so your best bet is to reach out to folks who have watched at least 50 percent or more of a video is what I lean toward. So you can set up those kinds of triggers in your marketing automation software but you don’t have to wait for those who only click the CTA, basically. So imagine the impact of watching a video on a brand site and then even after you’ve dropped off, you get an email in your inbox seconds later about a particular product you were viewing. That’s exactly what the future of marketing is all about; the right message at the right time and the right context. I think it can be pretty impressive for brands to follow up that way.

Dan: Yeah, and that’s another example of how the video and the landing page reinforce each other because on a page, people click the CTA when they’re ready to click. But here you’re saying video is a way to engage people who might not be ready to click the CTA or might not have gotten there but have shown a certain amount of intent so you could continue to market them maybe in a little bit of a softer way.

Jennifer: Absolutely. That’s where the lead nurturing comes in. Yeah, you can do a great job of that based on the context of what they watched. So if your offer is very specific, you can sort of get an idea for what exactly that customer is interested in.

Dan: Very cool. All right, so what’s the easiest way for marketers to get started with video without investing a huge amount of time and money right off the bat?

Jennifer: Well, to get started, think about the questions that your brand is in the best place to answer. So think about which topics you’re an industry leader in and how you could do how-to video series or even interview questions about this particular topic. So these kinds of how-to videos help your search rankings for the particular query phrases that you answer. And when people turn to YouTube or Google with questions like “What is cloud software?” your cloud software company can show up as the answer that has the video next to it, which is inherently more interesting to click on as a search result.

But you can start with three videos and go from there. So work on getting the distribution just right because that’ll have a huge, huge impact on whether you’re getting the traffic that is actually valuable to you. Work on syndicating the content in articles that you shop out to various sources on the web to get the right traffic going to those videos is a good idea. So if you are talking about – you’re talking to B2B marketers, let’s say, about something very business-specific, you might want to write for Inc.com. Ask the editors, “I want to include this video. Can I embed it with my embed code?” So then your video marketing platform on your site can be tracking the results of who’s watching that somewhere else so you can get an idea of where the traffic is coming from and who that is and stuff like that. But most outlets will let you do that.

Dan: Right, and probably they’ll be more willing to let you do that than to embed like a really obvious product-related CTA right in the article.

Jennifer: Definitely, definitely. It’s definitely got to be something that their audience is interested in. So if you make, say, a video infographic – so say you have a static infographic. Maybe you want to make that into more of an interactive of one through video. And then a lot of companies will want to capitalize on the research that you did so you can syndicate it with their audience. But work on capturing the right audience and the right channels and getting that engagement metric higher and higher. So try and cap off the drop off. You don’t want people dropping off ten seconds into your videos because then they probably weren’t that good to begin with.

So you can adjust and refine based on the metrics that you look at. So if people are dropping off after ten seconds, there’s either something not right about where you put the video and the audience that comes with that spot, or there’s something wrong with your video. So you can rework the content with edits. So you could take out content that your audience is constantly skipping over, for example, and then see how the recut does.

Dan: I like that. These metrics basically force you to – they keep you honest. They force you to make sure that the video is actually good, not just “good enough.”

Jennifer: You can definitely keep iterating and making sure that you’re catering to your audience with video, which I don’t think a lot of people do. They think, “Okay, I made one, it’s not that great, that’s it.” But there’s also nothing wrong about using your webcam or your iPhone to film, either. You just need to consider your audience’s time and you have to get the edit right. So I find like some people think they need a talking head for 30 seconds, you know? But even that, you’ve got to break up with B roll and keep it interesting. You just want to make sure that your content delivers the most value possible.

Dan: I think that’s what it’s all about, right? Delivering as much value possible.

Jennifer: Yup.

Dan: Yup. All right, well, I’m gonna go get myself a monkey sweater so I’ll let you go.

Jennifer: Excellent.

Dan: Thanks so much for taking the time to chat, Jen.

Jennifer: Thank you.

Stephanie: That was Jennifer Pepper. Her title has changed since the time of recording, and she is now Unbounce’s Customer Success Content Strategist. You can find her blog post and this episode’s show notes at Unbounce.com/podcast.

So we’re six months into the production of Call to Action and we’d really love to hear what you think. Do you like the format? What do you think about our guests? And what do you want to hear more of? So if you have a sec, please drop us an email at podcast@unbounce.com.

That’s your call to action. Thanks for listening!

Transcript by GMR Transcription


Wednesday, 24 June 2015

Clarabridge Joins the Burn-Down-the-Silos Movement

Its new release features role-based dashboards that translate data for specific managers and departments.

Etsy Bans Confederate Flags

Etsy Bans Confederate Flags

Following the lead of Amazon, eBay, Walmart, and Sears, the Etsy online marketplace has banned the sale of items that include the Confederate flag.

The post Etsy Bans Confederate Flags appeared first on WIRED.

Instagram’s Overhauled Search: Real-Time Instead of Real Bad

Instagram’s Overhauled Search: Real-Time Instead of Real Bad

Instagram is debuting new search and discovery tools to make it easier to see what's happening in real time anywhere.

The post Instagram’s Overhauled Search: Real-Time Instead of Real Bad appeared first on WIRED.

How to Take Advantage of Machine Learning and Kissmetrics to Reduce Churn

Oh you, young and motivated SaaS company. I know you very well. You have a disruptive way of seeing things, a cool product, reasonable prices (well…), and just want to make the world a better place. But you won’t be able to do that if you don’t try to understand the behavior of your hard-earned customers.

You know (well informed that you are) that the “Leaky Bucket theory” is a real thing. Acquiring a new customer will cost you more than trying to keep the ones you already have. And that’s where Kissmetrics in-app analytics and machine learning can help you make better-informed decisions for your customer retention campaigns.

If you’re reading this, I must assume that you already have a fairly good idea of how Kissmetrics works, but, you may have encountered some problems when trying to set machine learning on top of it, and get precise answers. And that’s what we are going to be talking about today: “For machine learning to answer my burning questions and help me reduce customer churn, what should I track in Kissmetrics?”

The good news is that it is easy to get your Kissmetrics tracking plan well suited for machine learning (in case you weren’t following earlier, customer retention goes hand in hand now with predictive analytics and thus, machine learning). With just a few tweaks to your Events, Funnels and Marketing Campaigns, you’ll be getting the exact answers you’re looking for to keep your customers happy and drive growth.

So…follow the lead!

What you need to do first: Prepare your dataset

First thing’s first, you need to know that Kissmetrics lets you export your data. If you think you can manage this on your own (for this part of the process), then just skip this part and jump straight to: “Enter the fray: Define your targets and events”.

For all the others that stayed with us, let’s press on. So, Kissmetrics has a Data Export feature that’s easy to set up. If you’re already lost, check this link and then come back to this section. Interesting enough, your data even goes to S3 on Amazon.

Anyways! After exporting your data, you will get files with JSON lines. Amongst these lines, some are events, some are properties settings, some are aliases…etc. There is definitely some data preparation work to be done here. In particular, you need to reconstruct aliases history, and gather your users’ properties.

It might not seem very user friendly at first, but this export format has a crucial advantage for machine learning. Indeed, most analytics apps map user properties for a single day. But machine learning needs to access user data over a large period of time. The longer the available period, the more accurate the predictions on the user’s behavior will be. And this is just what I love about Kissmetrics compared to other analytics: you can reconstruct the properties state of every user at any point of time!

Once you’ve built nice data tables, you need to define how far you will look into the past, how far you will look into the future (who will churn in the next 7, 14 or 30 days?), and you need to gather your targets (aka the answers to the above questions). Only then will you be ready to use machine learning. So, without further ado, let’s move on to defining your targets and events.

Enter the fray: Define your targets and events

Machine learning is good at answering binary questions: “Will my user convert or not”, “Remain active or not”, “Upgrade or not?”, etc. Ask the machine and it outputs a ‘score’ for every single customer. A score is a probability for the answer to be “yes”. The higher the score, the more likely your user is to behave like the target (got it ? :P).

Step 1: List out what you need to predict

The first rule to uphold is: track anything that describes the target’s behavior, i.e. what you want to predict. To predict conversion, you need to define a conversion event, and to predict churn, you need an unsubscription event. Make sure these events are included in your tracking plan.

For all ‘retention’ type questions, you’ll need to choose a global activity metric based on your events. Classically, you can use stickiness, number of events, engagement indices or power usage.

If you choose stickiness, you ideally want to track daily visits to your app. “Log-in” events are tricky since a user can be logged in for several days without logging out. So instead, some companies track massive events with very little information, like “Page View”. But “Page View” is expensive for most tracking plans and too general to help. My advice is always to spend your money on valuable events, such as your key features and funnels! You’ll miss the few visits where users did not trigger any of your interesting features, BUT you will focus the machine on what really matters in your app.

That being said, be careful not to fall into the trap of overly specifying events that are too rare to build reliable statistics on, or too numerous to be understood by a human – or sometimes even by the machine.

Step 2: List your app’s key features

Machine learning is not magic and it’s not a palm reader either (even if we want it to be just that). It predicts the future by analyzing the past, and looking at usage patterns which drove certain behaviors or targets (e.g. conversions, upgrades, etc…). Then, based on recent behavior, it computes the chances of observing the target in the future. The word “behavior” is important. The machine reads behavior in your events, and the success of your predictions clings to your tracking plan and its precision.

Obviously, business outcomes such as conversion, upgrades, or churn will depend on how users interact with your app. List the key features in your app and make sure that each of them is properly tracked with one specific event.

For better readability, I strongly suggest naming events by clearly referring to their respective app features. For instance, don’t name a click event by its button shape (e.g. “right corner red button”) but rather by its functionality (e.g. “delete project”). This way the machine could output “Users which delete projects more than15 times in the last 3 days are 2 times more likely to churn”. Good naming will also help you in your daily usage of Kissmetrics.

But don’t be too hasty when creating your tracking plan! Not all events are valuable. It seems reasonable to say that “You know that an event is valuable when, by removing it, you lose global value”. Losing value in machine learning means degrading the predictions. So a valuable event is an event that drives predictive power. Yep! Sometimes, more is actually less. ;)

So in short:

  • Track anything that describes what you want to predict
  • Track all the key features of your app
  • Don’t use too generic events
  • And don’t be overly specific in your events’ definition

If you want more information about event tracking, Diana Smith from Segment gave a great presentation a few weeks ago. You can find it here.

All of this constitutes your tracking plan, so you can now move on defining your funnels.

Step 3: Define behavioral funnels

I am sure you have defined marketing funnels in Kissmetrics, such as a signup conversion funnel “Viewed HomePage -> Viewed Sign Up Page -> Completed Sign Up”. Marketing funnels are key to monitoring your main business KPIs.

From a product perspective, behavioral funnels are valuable to measure task/feature completion in your application, e.g. Added Member -> Created Task -> Assigned Task in a project management app. Analyzing these funnels helps you point out, on your user paths, actions driving engagement and those causing frustration (eventually churn).

user-behavioral-funnel

Behavioral funnels will require you to track more events, and can turn out to be expensive. However, I recommend that you keep them in place as long as they are notably improving your predictions.

Step 4, AKA The end of the road: Make your tracking stable

As stated before, machine learning builds models based on past events and looks at present events to predict future events. Changes in your event tracking plan may harm your predictions. Therefore, it’s very important to carefully plan the redefinition of each event. Ideally, events should only be changed when major versions of your service are released. I would recommend to:

  • Introduce versions of the same event “feature1_v1″, “feature1_v2″…
  • Spot the events that are bounded to be unstable and suffix them with “_noML”. Thus ignoring them in the machine
  • Ignore the adding, removing or renaming of an event (new or old feature) for some time, or ignore it retroactively
  • Lower the level of detail of your targets in unstable times, e.g. “Pay Event” instead of “Pays $19 Event” will make transitions smoother between Pricing Plans.

After all these magnificent tips, you’re ready to use Machine learning. There are Open Source Libraries (Scikit-learn, Shogun, Mahout, Spark MLlib…), and Predictive APIs (PredicSis API*, Google Prediction API, prediction.io…) here to help you out. Several SaaS companies have recently appeared to offer an end-to-end service, from Data Export to Scores (ChurnSpotter.io*, Preact.com, Frontleaf.com…). Keep an eye out for them; some of them already support Kissmetrics.

Enjoy the fruits of your labor: Track your campaigns

Finally after this long journey of events and tracking, you hold your scores in hand, AKA the answers to questions like “Who will stop using my app tomorrow and why?”, or “How many return customers can I expect?”. One score per user depending, of course, on the chosen target.

Anyway, now is the time to take action on your scores and to convince the hesitating users to become great customers.

First, push the scores to Kissmetrics as user properties so that you can segment users by scores. My advice is to round scores in order to get 10 segments “0-0.1″, “0.1-0.2″, …,”0.9-1″.

Suppose you need to increase your expansion sales, and you’re sending emails for an upgrade campaign. You will use the “upgrade” scores, which reflect the propensity of each of your users to upgrade. In Kissmetrics, track your campaign and build your campaign report by segmenting by scores, and filtering on people to whom you send the email. Build a control report, also segmented by scores, this time, filtering on users who did not get the email.

You will probably notice that very high scores upgrade anyway (“loyal” users), and very low scores do not upgrade whether they were sent the email or not (“lost” users). However, your campaign was effective on middle scores (“undecided” users), and you learned (wait for it…) who are the “undecided-but took-the-right-decision” users who compose your target for this particular campaign.

tracking-results-applied-to-marketing

The next time you send emails, you can differentiate your message based on scores, or adapt to the likelihood of your user to upgrade. This allows for a better communication with each user, the detection of dissatisfied users early enough, and the reduction of the marketing pressure thanks to optimized targeting. That is how machine learning will boost your upgrades hence your expansion MRR!

Conclusion

As the saying goes: “A picture is worth a thousand words”, so, without further ado, here is a little picture summarizing the idea behind this article.

machine-learning-predictions

Machine learning has never been so accessible to non-machine learners; and could bring significant benefits to your business once fed by analytics. You’ve already gotten off on the right foot by using Kissmetrics, now get the machine to help you anticipate customers’ behavior, and move to data-driven predictive marketing!

* Full disclosure, I work for PredicSis as a machine learner, and participated in the birth of our ChurnSpotter product, which do all the hard work for you and enable you to better retain your users.

About the Author: Florence Bénézit currently works at PredicSis on the ChurnSpotter.io project. She holds a Ph.D. from EPFL, Switzerland, in Distributed Signal Processing. She has been working as a Data Scientist in the industry for the last 4 years.

Facebook, Twitter Own the Social Stage; Growth Rates—Not so Much

98% of retailers are on Facebook and 91% are on Twitter.

Contextual Relevance Isn't Sexy, But It Is Necessary

While marketers tend to fawn over the latest widgets, new features won't do much for those who measure their customer interactions with old, outdated practices.

4 Approaches to Winning at Work Relationships

4 Approaches to Winning at Work Relationships

Be HAPPY at WORK! How to look mildly intimidating, make the rounds with a telepresence robot, and know your work spouse from your work crush.

The post 4 Approaches to Winning at Work Relationships appeared first on WIRED.

3 Tips for Using the Right Tech Tools to Dominate Your Job

3 Tips for Using the Right Tech Tools to Dominate Your Job

Be HAPPY at WORK! How to offload your brain, upgrade your tools, and navigate the perils of collaboration platforms.

The post 3 Tips for Using the Right Tech Tools to Dominate Your Job appeared first on WIRED.

Tuesday, 23 June 2015

Three Subscription Revenue Models for Digital Content and Services

nr-3-subscription-models

Digital + Recurring Revenue = Win. Easier said than done, right?

As discussed last week on New Rainmaker with Brian Clark, digital products and services plus subscription revenue are The Two Components of The Perfect Online Business Model. Let’s talk a little more about the subscription side of things.

This week, author and entrepreneur John Warrillow joins Brian as co-host, and they’ve got three models for you to contemplate when piecing together your perfect business. John is the author of The Automatic Customer: Creating a Subscription Business in Any Industry and the founder of two recurring revenue businesses.

In this 32-minute episode of New Rainmaker with Brian Clark, John and Brian discuss:

  • The only business model investors want to talk about
  • How to start a bidding war for your business
  • The priceless value of online recurring revenue
  • How to make a membership subscription model work
  • What the “Netflix” model can do for your business
  • The growth power of the network subscription model
  • The psychology of selling a recurring subscription
  • How to overcome “subscription credit card fatigue”
  • Copywriting tips for selling recurring subscriptions

Click Here to Listen to
New Rainmaker with Brian Clark on iTunes

Click Here to Listen on Rainmaker.FM

About the author

Rainmaker.FM


Rainmaker.FM is the premier digital marketing and sales podcast network. Get on-demand business advice from experts, whenever and wherever you want it.

The post Three Subscription Revenue Models for Digital Content and Services appeared first on Copyblogger.

What's the Right Marketing Pour for Liquid Audiences?

Consumers today are too fluid to be tracked by demographic studes, says IAB, which presents the concept at Cannes this week.

A Smart Sensor to Help Farmers Save Water in a Drought

A Smart Sensor to Help Farmers Save Water in a Drought

CropX makes sensors and software designed to help farmers determine precisely how much water to use in different parts of their fields.

The post A Smart Sensor to Help Farmers Save Water in a Drought appeared first on WIRED.

Algorithms Can Help Startups Push Diversity From Day One

Algorithms Can Help Startups Push Diversity From Day One

Doxa says it can help companies make diversity a priority without slowing them down.

The post Algorithms Can Help Startups Push Diversity From Day One appeared first on WIRED.

The Day After: 11 Things to Do After You Publish a Post

blogging

Clicking the “Publish” button is one of the highlights of my day.

Working hard on a post and then putting it out there to help others is extremely rewarding. It’s one of the main reasons why I continue to write so much.

But it’s not the only reason…

Content marketing remains one of the most effective strategies to grow a blog—any blog.

Eighty-six percent of marketers in North America use content marketing, and 71% of marketers (overall) are planning to increase spending on content marketing. 

Creating great content is an extremely important part of any successful content marketing strategy. But it’s just one part.

If all you do is hit “Publish” and then move on to the next article, your blog won’t grow as quickly as it should.

And if you’re just starting a blog, you might not grow at all. There’s no point creating content for an audience of zero.

Paul Graham said:

A good growth rate … is 5-7% a week. If you can hit 10% a week, you’re doing exceptionally well. If you can only manage 1%, it’s a sign you haven’t yet figured out what you’re doing.

Although he is talking about business revenue, your traffic and subscribers should be growing at a similar rate. That means you should be doubling your traffic once every 4-5 months.

If you’re not meeting those growth numbers (especially early on), you likely need to spend more time promoting your content.

There are many different promotional tactics and strategies out there that you can use to promote your content in order to grow your business. It’s a good idea to try out different ones and find what works.

What I’ve found, however, is that aside from all those strategies, there are 11 things you should be doing—most of the time—the day of or the day after publishing a post.

These simple but effective tactics will guarantee a minimum satisfactory level of blog growth if done on a regular basis.

Let’s dig in…

1. Answer all comments

Getting people to comment on your blog posts is hard.

You might see my Quick Sprout posts getting hundreds of comments and think otherwise, but I’ve only been able to get those after years of hard work.

image10

If your blog gets fairly low traffic, a few comments can be the difference between more people commenting or clicking off the page.

Why do you want comments? Not all blog owners care about getting comments on their posts, but I do.

Comments are great for many reasons:

  • They make your blog look more authoritative (social proof).
  • You get feedback from the people you care about the most (your audience).
  • It gives you a chance to interact with your readers on a more personal level.
  • They can give you more unique content on your page, which can increase search traffic.

And the downside? There really isn’t one.

Even though I typically get at least 100-200 comments per each post I publish, I respond to almost every one as soon as I can. Since most comments come within the first 24 hours of posting, that’s when I block off time to respond to them.

On top of all those benefits I just listed, there’s one more if you have a small blog. If you can get five comments on a post, you instantly double that to 10 if you reply to all of them. As a result, you instantly get more social proof.

If the initial commenter replies back to your comment, you’ll have another one to add to your total.

But besides numbers, the biggest reason to respond is to keep the comments coming.

I am sure you’ve stumbled across those articles with hundreds of comments with no responses from the author. That looks terrible.

It discourages you from commenting on that particular post as well as on any other posts by that author. What’s the point of commenting if the writer might not even see it (or answer your question)?

2. Dominate your topic

I am a huge fan of creating definitive guides.

It’s much better to go narrow and deep on a topic than broad and shallow.

My goal is to create a resource that can and should be mentioned every time that specific topic comes up somewhere on the Internet.

For example, I believe that “22 Gmail Plugins That All Content Marketers Need to Know About” should be mentioned in any article or conversation about Gmail plugins. Not only is this list comprehensive, but it’s current and it’s quality.

The problem is, not all these conversations happen on the day you publish. They are going to take place on an on-going basis.

So, I need a way to monitor these conversations. Once I see that someone is talking about Gmail plugins, I can link to the post, which I honestly think will help them.

Monitoring method #1: Google Alerts

There’s no company that tracks more of the web than Google, and Google Alerts has been a useful tool for marketers for many years.

Here is how to use it.

Set up alerts for the main keywords of your article. Note that if you put the keywords in quotation marks, you will only receive alerts for that exact phrase. This is useful if you’re getting a ton of irrelevant results.

Start by going to the Google Alerts homepage and entering your keyword. Click on “Show options” to set an alert frequency and any other parameters you’re interested in.

image21

It’s best to respond to new mentions as soon as possible, and for that, you would need to choose the “as soon as it happens” frequency. Obviously, this isn’t practical for most people, so choose the shortest frequency that makes sense to you.

image12

After that, click “create alert,” and you’ll get email summaries of any conversions about your topic.

Here’s what the results would look like for a “Gmail plugins” alert (no quotation marks).

image20

Once I get the results, I can go to those articles and leave comments such as:

“This is a great list of Gmail plugins. In particular, I’m a big fan of [plugin #1] and [plugin #2].

I actually just compiled a really thorough guide of Gmail plugins of my own. I think you might find some of the ones not mentioned here useful. Take a look if you get a chance: [URL].”

If you leave the comment early enough, it’ll drive some good traffic, and you’ll have another relevant backlink (although not that strong) to diversify your backlink profile.

Monitoring method #2: hashtag mentions

Blogs and news sites are typically great sources of conversations that you can join. Additionally, social media sites such as Twitter are easy ways to drop your link naturally.

Google will pick up some Twitter mentions and include them in your Google Alert results, but I still prefer a Twitter tracking tool for more reliability and advanced features.

There are many Twitter tracking tools, but most are paid. For a free option, check out Warble. Essentially, Warble will monitor any hashtags or keywords that you enter in an alert and send you a daily email with a link to the results.

Create an account, and then click on “setup a new alert.” Then you can enter a keyword, a specific user (e.g., “@neilpatel”), or a hashtag (e.g., “#gmail”).

image17

Once you set up the alert, you’ll get an email each day with a link to a page like this:

image09

I could respond to any of these with an appropriate Tweet and a link to my article. Be careful, however: if you go overboard, you could get your account suspended for spam. While responding to these, make sure to interact normally with your feed and Tweet out like you usually do.

3. Schedule for success

I’m going to share a revolutionary tactic with you. Are you ready?

Share your post on your social media accounts.

Okay, I lied. Not so revolutionary.

While it’s basic, it’s also an important part of a successful social media strategy.

After you’ve published your article, add sharing it on your main social networks to your to-do list. I recommend using a tool such as Buffer to do it automatically, but it’s up to you.

On Twitter, you should share it more than once the first day, but you should also share it a few times throughout the next few weeks.

image23

Scheduling your sharing activity is crucial because it’s easy to forget. However, it’s important to share your new posts in order to drive traffic to your website and gain new followers on each social platform.

4. Email the world

I’ve been continually telling you to build your email list. One of the main reasons why you need to do this is to promote your new posts.

The subscribers on your email list already like you, and you know they already like the topics you write about. They are the ideal people to see your post first.

I email my subscribers shortly after posting a new article, whether it’s on Quick Sprout or NeilPatel.com.

image04

It’s a very simple template that I use every time, and it works. I include three different links that all go to the post. First, I introduce the post, then I include a short excerpt before signing off.

You’ll also notice that I use the postscript (P.S.) to bring awareness to the Quick Sprout tool (and therefore my services). Alternatively, you could include a call to action (CTA). For example, you could ask your readers to comment on the new post or share it on social media.

Feel free to steal this simple template if you’re stuck.

Once your email list reaches a decent size, this email will drive a decent chunk of traffic and engagement to any new post. How would you like to have 10+ comments before you even start promoting an article?

5. It’s time to call in favors

You might not even realize it, but you likely do favors for at least a few people every time you publish a post.

When you mention and link to someone, it can send them small bits of traffic and also help build their personal brand and increase their search engine rankings. Most site owners know this by now.

The problem is that unless they monitor their content mentions very carefully, they might never realize that you linked to them.

The solution is obvious: tell them about it.

Most unsolicited emails suck, but what about an email from someone saying they liked your work enough to link to it? That’s awesome.

And since you did them a favor, it’s much more likely that they will do you a favor.

After you tell them that you mentioned them, ask them to check out the article and share it with their followers if they think they’d enjoy it—no hard sell needed.

Not everyone will share it, but many will. Obviously, the more recognizable your site is, the more likely others will share it.

Here’s a basic template you could use:

Subject: I featured your work

Hi [name],

I love the work you do on [site name]. In particular, I was blown away by [title of content you linked to] when I was researching my latest post.

Since it was so good, I had no choice but to mention you and link to the post. Just wanted to give you a quick heads up and say thanks for the great supplementary resource.

If you get a chance, I’d love it if you gave the article a quick read and left a comment with your thoughts. Here’s the link: [post URL].

I think you’ll love it.

I’d also really appreciate it if you shared it with your followers—if you think they’d enjoy it.

Best Regards,

[Your Name]

Try to keep it fairly short and to the point, no longer than that template.

To make this tactic really effective, start researching topics more thoroughly in order to create data-driven posts. Not only will this make your content better, but it will give you more people to reach out to.

I have one warning for you, though: Don’t just link to people so that they might share your post later; link to them because they have a genuinely useful resource that some of your readers will appreciate.

Finally, if they do share it or leave a comment, follow up with them! Send them another email thanking them, and find a way to continue building the relationship. It could be as simple as telling them they can ask for a share or a comment from you whenever they want, or you can simply link to them again in the future.

6. Join the secret society of blog owners

This tactic is mostly for newer blogs that are struggling to get readers and comments for their new posts.

When you’re staring at a big fat zero comments, or even just a few, all you want is a few more for the reasons we discussed before.

I’ll let you in on a secret: you’re not the only one.

In fact, most blog owners are in the exact same situation as you are. What if you developed relationships with five or so bloggers in your niche? All of a sudden, you all have 10 comments (five from each blogger plus five of your own) on any new post. You could even add more bloggers if you wanted variety.

It’s a very powerful, simple, and underused tactic for newer blogs.

Here is how to implement it.

Step #1: Find them

We’re really good at finding the most popular blogs in our niches, but no one really searches for unpopular blogs.

You can find them in a few ways.

I recommend starting by just Googling “top [your niche] blogs”:

image08

In most niches, you’ll find a few monster lists of 50+ blogs. These lists always contain the most popular 10 or so blogs, but many of the rest will be lesser-known that were just included to make up the numbers and attract a few links.

The good news is that these are exactly the sort of blogs we’re looking for. Avoid any obviously popular blogs, but check out any that you don’t automatically recognize:

image01

In this case, I didn’t recognize “Experience: The Blog,” so I went to check it out.

We’re looking for a blog that:

  • is active, with at least one post a month
  • has an average of fewer than 10 comments per post
  • is run by one author (that you can connect with)
  • features good content

In this case, I think the Experience blog is a pretty good fit. It gets a few comments, but not many, and the most recent post was published a week or so ago. It’s also run by a single person.

image19

This is simply a process of trial and error from this point. Go through as many blogs as you need to until you find as many blogs that satisfy the above criteria as you’d like (at least five).

Another option is to use Alltop. It’s a directory of websites sorted by niche and topic. Although it’s supposed to just contain “top blogs,” it contains pretty much every blog submitted to it.

Start by finding your niche using the navigation menu, or search your main keyword (e.g., “marketing”) in the search bar:

image00

Once you’ve found a relevant section, you simply need to go through the blogs one by one to see if they match the criteria.

Just click on the names of each site to visit them:

image02

Finally, if both of those methods failed to return enough results, you can do a simple Google search for “[your niche] blog.”

The most authoritative ones will, of course, come up first, so skip at least a few pages to find less popular blogs.

I skipped to the 9th page and immediately found a decent target:

image11

Step #2: Post a thoughtful comment 

Now that you have your list of blogs, it’s time to add some value to them. If a blog has a very recent post (within the last day or two), comment on it. If it doesn’t have any recent posts, wait for the next one.

Think about what you’d like to see in a comment on one of your articles. Most likely, it’ll:

  • be long (at least 50 words)
  • be specific (not just “Good post”)
  • recognize the effort that went into the post
  • add value to the article if possible 

Here’s a good comment from Maham on a previous Quick Sprout article:

image05

Honestly, I get hundreds of great comments such as this on every article. You guys put a lot of thought and effort into your comments, and it shows.

When posting on these other sites, just pretend you’re commenting on a Quick Sprout article, and you’ll be fine.

Step #3: Get in touch

At this point, you’ve added some value to your target’s site. In many cases, the blog author will reply, and some will even go to your site and comment on your most recent article.

Either way, you want this to be an on-going relationship. 

In a few days (anywhere from two days to a week), send the blogger an email like this:

Subject: A win-win situation for [blog name]?

Hi [name],

You might recognize me from my comment on your article a few days ago (this one: [article title]).

From what I’ve read of your posts, I really like them so far. It’s a shame they don’t seem to be getting the exposure they deserve.

I was wondering if you’d be open to trading a few comments with me.

In short: send me an email after you post a new article, and I’ll be happy to leave a thoughtful comment on it. In return, I’d appreciate it if you could do the same on my blog: [your blog URL]. 

More comments for our posts should entice other readers to chime in, which will go a long way to grow both our blogs.

Please let me know if you’re interested.

Thanks for your time,

[Your Name]

Again, not all will want to do this, but you can probably find at least five out of an initial list of 20 or so blogs.

7. Post to aggregator sites

One of the best types of sites to post your content on are the ones that are actively looking for content to discuss. Aggregator sites serve as a community where links can be submitted to be voted on and discussed.

The most widely known aggregator site is Reddit, which contains subreddits that act as individual aggregators. 

These types of sites don’t exist in all niches, but if you can find one or two quality ones in your niche, you can funnel a lot of good quality traffic from them.

Step one is to find aggregators in your niche.

Everyone should start with Reddit. Type some of your main keywords into the subreddit search (one at a time) until you find a relevant subreddit that has at least a few thousand members.

image16

Treat each relevant subreddit as its own aggregator site. It’s possible to submit your posts to more than one subreddit.

Aside from Reddit, here are some other popular aggregator sites:

Most aggregator sites focus on business and technology subjects.

Unfortunately, there’s no easy way to find these types of sites in most niches. This is because most aggregator sites are controlled by editors and site owners, so you can’t actually submit your own content.

The bright side is that there’s a subreddit for just about everything, so you always have at least one you can submit to.

Here’s the key: While you could just register a new account and post a link to your post, there’s a good chance that you’ll get flagged for spam. The more effective strategy is to first join the community and contribute to it here and there for a few weeks before promoting your own content.

You should post your links to your own content 10% of the time maximum. That’s the only way to build up a good reputation and be protected from being banned on these types of sites.

If you’re new to aggregator sites, refer to my Beginner’s Guide to Marketing on Reddit. The principles in it apply to Reddit and all similar sites.

8. Post to forums

Prior to using this strategy, you need to identify niche forums and become an active member.

If you’re new to a forum and post a link to your site, you will be banned. In general, you should have at least 50 posts before even thinking about dropping a link. 

But once you’ve spent the time building up a bit of a reputation, forums can be a great source of high quality traffic. They are composed of people who care enough about your niche to make an account and regularly discuss the topic. 

Not all niches have a forum that is active enough to justify maintaining an active presence, but most do.

Once you publish your post on your blog and do the other steps in this article, head over to any forum that you are active on. 

The days of being able to post a link by itself are long passed. People are on the forum because they want to learn and discuss on the forum. If you just post a link, you’ll get reported for spam and have your account banned. 

Instead, you need to give so much value that forum readers would be impressed enough to take further action to learn from you. 

Create a thorough summary of the post and format it according to the forum’s capabilities. Put effort into this step. 

Then, post the summary in a new thread. Either before or after the post, you can include a sentence along the lines of:

“I originally published this information on my blog, but I thought I’d make a summary just for you guys. If you want to read the full version, click here [insert link].”

There’s no tricking or manipulation going on here. 

Here’s how Brian Dean did it three years ago when Backlinko wasn’t the powerhouse it is today:

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One final note is that if people comment on the thread, you need to reply. Not only does this make your submission look even less like spam because you’re actually trying to help forum members, but it also keeps your post bumped to the top of the forum. This will lead to more views and eventual visits to your post.

9. Take advantage of groups

Groups are similar to forums in a lot of ways but typically have more relaxed rules. Because there are no post counts, your reputation in the group is based more on your recent contributions than some join date or post count. This means that you can be active for a week and build a solid reputation.

These are some of the groups you can join:

LinkedIn Groups

Start with LinkedIn groups. First, you’ll need to find the best ones to join.

To do so, search for your niche in the main search bar at the top of the page, but make sure to select “Groups” in the dropdown menu to the left of the search bar:

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Get as specific as you can as there are a ton of groups out there.

What you’re looking for are 5 to 10 quality groups to join. While there are some excellent groups, there are also a lot of groups that predominantly consist of people spamming that content.

What you should look for is an active group. Every submission should have at least a few comments or likes on it. That’s how you know that it is moderated and that the members are actively engaged.

Here’s what a bad group looks like:

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The first three posts I saw in that group had exactly zero comments and likes. If you posted your content here, you’d be lucky to get a visitor. 

But there are good groups out there if you dig a bit. I found a group where all of the first 10 posts had at least one comment or like. Some had much more:

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That’s the kind of engagement you’re looking for. It’s obvious that there are real people in this group. 

Facebook Groups

The other good source of groups is Facebook. Most quality groups will be private, which means that you won’t necessarily get accepted into them. Just like on LinkedIn, there are many groups that are full of spam and are a waste of your time. 

To find groups, search your keyword using the top search bar, and then filter your results by “Groups”:

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Just like with LinkedIn, you’ll have to go through each group to see if it has good levels of engagement. Look for at least a few hundred members. 

The good thing about both LinkedIn and Facebook groups is that they are both designed for sharing content. It is expected that you’ll share your own content. 

At the same time, you are expected to share your content appropriately. Making three straight posts with links to your website is not appropriate. Spend a few days commenting and liking submissions from others, and then occasionally post a link to your own posts. 

Ideally, you should stay active all the time so that you can post your article links the day after you publish.

10. Get easy links with roundups

Link roundups are great ways to attract links, traffic, and commenters to your website. They work so well that many blogs do them once a week or once a month. 

The problem with link roundups is that it takes their creators a lot of time to find great content to showcase.

What you’re going to do is create a win-win scenario for both you and bloggers who regularly create link roundups. 

Step 1: Find link roundups

Luckily, roundups are pretty easy to find with Google.

Search for “intitle:roundup” + [your keyword]:

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Most likely, you’ll be able to find several ongoing roundups in the first 4 or 5 pages. 

At that point, you can keep digging into those pages or try a slightly different keyword to bring up different results. 

In most niches, you can find at least 20 regular roundups. In niches such as Internet marketing, you can find many more.

Step 2: Reach out to roundup authors

Once you’ve compiled a big list of roundups, it’s time to reach out to the creators. If you want to increase your chances of success, start by commenting on a few of their posts.

It’s extremely important that you frame the email in terms of the benefit to them, not to you.

Here’s a sample template:

Subject: Weekly roundup on [site]

Hi [name],

I stumbled across your weekly roundups a short while ago, and I love how much effort you put into including only the best posts of the week. I know that must take a ton of time.

I hope it’s not too forward, but I just published an epic post that I think would be great for a future roundup. It’s a [length] word guide on [topic] that is incredibly detailed and actionable.

Can I send you a link to the post?

Best Regards,

[Your Name]

If you get a positive response, just send over the link and say thank you again. Once they trust that you can actually create really high quality content, you can email them in the future after publishing a post and get an almost guaranteed link.

11. Start monitoring rankings

Did you forget about SEO?

Assuming you’ve read my post on incorporating long-tail keywords into your content, you should be aiming to get some traffic from the search engines. Granted, it may not happen immediately, but you still need to track your rankings to see if you’re making progress.

If you don’t already have a rank-tracking account, head over to Pro Rank Tracker to create a free account.

After you publish a post, go to “Add URL”, and put in your domain name and the main keyword(s) you targeted in that post.

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All you need to do is add it for now. Come back in 2 to 4 weeks to see if your ranking is improving. 

Within a week of my publishing the post about Gmail plugins, the post was ranking on the first page for “Gmail plugins,” which gets about 320 searches per month in the US.

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If your post isn’t on the 2nd or 3rd page after a month of being published, you’ve probably chosen a keyword that is too difficult to compete for given your current domain authority.

In this case, you should edit the article to target an easier keyword. It’s better to get a larger portion of a small search volume keyword than zero percent of a high volume keyword.

Conclusion

I’ve given you 11 things to do on the day of or the day after publishing a new post.

Even if you do nothing else but these, your blog will still grow. But I also highly recommend you try advanced promotion tactics if you’d like to speed it up by a lot.

Like I’ve told you many times, the key to your success lies in consistency. You need to make a list of tasks and complete them every single time you publish a new post. That will be the difference between success and failure 6 or 12 months down the line.

Before you go to work, leave me a comment below and let me know what kind of promotion you usually do after you publish a post. As a bonus, let me know what you’re going to do now that you’ve read this post.